Zendesk

// Build: internal support desk (Zendesk replacement) # Paste into Cursor or Claude Code in an empty repo. Build an internal support tool covering the part of Zendesk we use: email -> ticket queue, assignment, macros, SLA timers, and an AI first draft. Ship a working v1. Stack: Next.js + Postgres (Drizzle) + Postmark (inbound email) + Claude + Slack. Knowledge base = the same Markdown repo as the wiki. Data model: - tickets(id, customer_id, channel, subject, status, priority, assignee_id, sla_due_at) - messages(id, ticket_id, author, body, at) - macros(id, name, body) Build, in order: 1. Inbound email via Postmark MX -> tickets; an agent console (queue, claim, reply, tag). 2. SLA timers + Slack alerts on breach risk. 3. AI assist, a first-draft reply. Call Claude: """ Given one ticket (+history), the agent's top 20 macros, and retrieved KB articles, return JSON { draft, macro_match, escalation_flag, citations[] }. Resolve the real question, no boilerplate openers. Never promise refunds/policy changes. Cite KB ids; if none, say so. """ Skip: the per-resolved-ticket AI fee, Sunshine CRM, the Talk/Sell/Guide SKUs. Done when: an email becomes a ticket with a drafted reply an agent can send in one edit, and SLAs alert before they breach.